Terms of Service
Last Updated: 3rd November 2025
1. Overview
This website is operated by druice LTD (“we”, “us”, or “our”). By visiting our site and/or purchasing something from us, you agree to these Terms of Service (“Terms”), including any additional terms and policies referenced here or linked from this page.
These Terms apply to everyone who uses the site, including browsers, customers, and contributors of content. Please read them carefully before using our website.
By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use our services.
Our store is hosted on Squarespace, which provides us with the online e-commerce platform that enables us to sell our products to you.
2. Company Information
druice LTD
Company Number: 15146770
Registered Office: International House, 64 Nile Street, London N1 7SR, United Kingdom
Email: team@druice.co.uk
3. Online Store Terms
By agreeing to these Terms, you confirm that you are at least 18 years old or have the consent of a parent or guardian to use this website. You may not use our products for any illegal or unauthorised purpose or violate any laws in your jurisdiction.
A breach of these Terms may result in the termination of your access to the website.
4. Products and Orders
We do our best to ensure that all product information, images, and pricing displayed on the website are accurate and up to date.
However, occasionally errors may occur, and we reserve the right to correct them without notice.
Product availability:
Products are subject to stock levels and may be withdrawn at any time.
Prices may change without notice.
Pre-orders:
From time to time, we may offer products available for pre-order. Payment for pre-orders will be taken at the time of purchase, and estimated delivery dates will be clearly stated on the product page.
5. Pricing and Payment
All prices are listed in GBP (£) and include VAT where applicable.
We accept secure payment through Stripe, PayPal, and other approved methods provided at checkout.
Your payment information is encrypted and processed securely. We do not store your card details.
If your payment fails, or if we suspect unauthorised activity, we reserve the right to cancel or refuse an order.
6. Shipping and Delivery
We aim to dispatch orders promptly once payment has been confirmed. Delivery times may vary depending on location, stock availability, and courier performance.
We are not liable for delays outside our control (e.g. customs delays, postal strikes).
Shipping costs (if applicable) are displayed at checkout before you complete your purchase.
7. Returns and Refunds
Your satisfaction matters to us. If you change your mind or have an issue with your order, please refer to our Refund & Returns Policy, which forms part of these Terms.
Under UK consumer law, you have 14 days from receipt of goods to cancel an online order. Returned items must be unused and in their original packaging.
8. Accuracy of Information
We are not responsible if information made available on this site is inaccurate, incomplete, or not current. Content is provided for general information only and should not be relied upon as the sole basis for making decisions.
We reserve the right to modify the contents of the site at any time, but have no obligation to update information unless required by law.
9. Intellectual Property
All content on this site - including text, logos, graphics, designs, and images - is the property of druice LTD and is protected by copyright and trademark law.
You may not copy, reproduce, or distribute any content from this website without our prior written permission.
10. Third-Party Services and Links
We may provide links to third-party websites (such as payment gateways, social media platforms, or delivery tracking). These sites operate independently from us, and we are not responsible for their content, privacy practices, or terms. Please review their policies before engaging in any transaction.
11. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy, available here.
12. User-Generated Content (if applicable)
If you post comments, reviews, or upload content to our site or social media, you grant us a non-exclusive, royalty-free licence to use, reproduce, and share that content for marketing and promotional purposes.
You agree that your comments will not contain unlawful, defamatory, or obscene material, and that you will not infringe any third-party rights.
13. Prohibited Uses
You agree not to use our website or products:
For any unlawful purpose;
To solicit others to perform illegal acts;
To violate intellectual property rights;
To transmit viruses or malicious code;
To harass, abuse, or defame others;
To spam, phish, or scrape data;
To interfere with or bypass website security.
We reserve the right to terminate your access for violating these Terms.
14. Disclaimer of Warranties
Our products and services are provided “as is” and “as available,” without any warranties of any kind, unless expressly stated. We do not guarantee that the website will be uninterrupted or error-free.
To the maximum extent permitted by law, druice LTD is not liable for any indirect, incidental, or consequential damages resulting from your use of our site or products.
15. Indemnification
You agree to indemnify and hold harmless druice LTD, its directors, employees, and affiliates from any claims, damages, or expenses arising from your breach of these Terms or violation of any law or third-party rights.
16. Limitation of Liability
Except where prohibited by law, our total liability to you for any claim shall not exceed the total amount paid for your purchase.
Nothing in these Terms limits your statutory rights under UK consumer protection laws.
17. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Changes to These Terms
We may update or modify these Terms at any time by posting an updated version on our website. It is your responsibility to review them periodically. Your continued use of the site constitutes acceptance of any changes.
19. Contact Information
Questions about these Terms should be sent to us at:
📧 team@druice.co.uk
📍 druice LTD, International House, 64 Nile Street, London N1 7SR, United Kingdom